To set a new wallet address for withdrawing BTC or change the wallet address, you need to go to your profile settings in your Personal Account, open the Wallet tab, and paste the address from the clipboard. It is necessary to use the address only in the BTC network. Currently our platform only supports BTC addresses in the P2PKH format. Other networks are not supported by the platform. To confirm, you must click the “Change address” button.
A letter confirming the change of withdrawal address will be sent to the email address specified during registration. The email will contain a 5-digit transaction confirmation code. It must be entered into the confirmation form.
For security reasons, after changing the wallet address, withdrawals to the new address will be available for 48 hours.
If you have any questions, please read our Quick Start Guide or contact our support team, we will be happy to help you!
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